What is a pre-order?
When an item has yet to be released, and is in high demand, we may offer it for pre-order. You will follow the check-out process as usual, but your card will not be charged until the item is ready to ship. Pre-order items have estimated release dates set by the manufacturer. This is an estimate but usually items come in on or before this date. Manufacturer delays can and do occur, but are completely out of our control. We will do our best to notify you as soon as we are aware of one and rest assured, we are just as eager for your item to arrive as you are.
Can I pre-order an item using PayPal Checkout?
A credit card is required for payment of pre-orders. Paypal payment is an option on pre-orders, but you will be charged right away and the item may not ship for several months. Please avoid using this payment method so that we can better serve you. Paypal can always be used for an order of an “in-stock” item.
When will I be charged for my pre-order?
No Payment for pre-orders will be due at the time of order placement (unless using PayPal). Your bank may authorize a hold for the full amount, but this is just a pre-authorization. The actual charge will not post until the item ships out. Your card will be charged when the product arrives to our warehouse and is ready to ship.
When should I preorder an item?
When you place a pre-order with Big Toy Chest, we will allocate that item for you from our incoming inventory. In some cases, items can sell out prior to release, so only people who place a pre-order are able to receive the item (as it will not be available on our site for “in-stock” sale once it is released).
Can I cancel a pre-order?
You may cancel a pre-order at any time. Simply reach out to us using the “contact us” link, or give us a call and provide your order number. If the pre-order has already shipped, and you have been charged, you will have to wait for it to arrive and then contact us to “return” the item (see return policy).
Any more questions or concerns regarding pre-orders? Contact us using the “Contact Us” link below or give us a call at: (520) 704-7604.